Reports To: Director of Service Solutions The Parts Manager will be responsible for managing the strategy and execution of proactive analysis of customer spending and usage of spare parts. The goal is to identify opportunities to grow parts sales, regain parts coverage rate, and uncover potential issues in pricing, delivery, or quality. This is a key strategic role in supporting the growth of Service Solutions. Key Responsibilities Strategic Management Monitor factors impacting parts sales including inventory levels, delivery times, pricing, and dead inventory trends. Manage the insights strategy and the NA SeSo Insights track (Quebec & Kansas City). Support business units with strategic data and participate in cross-functional meetings to increase the coverage rate. Coverage Rate Use BI tools (Power BI, AX, etc.) to analyze parts coverage rate opportunities. Lead VOC meetings with customer procurement teams to identify gaps in pricing, quality, or delivery. Create strategies per account to regain parts volume based on voice-of-customer (VOC), analytics, and collaboration with internal teams. Manage relationships with plant and corporate procurement teams to build long-term partnerships. Track and manage entitlement and parts coverage rate data. Grow parts coverage rate % annually through proactive engagement, reviews, and VOC feedback. Entitlement & Coverage Metrics Track entitlement by equipment and customer for the North American Market Manage the process of maintaining the customer install base and keep up-to-date information about where our install base is located by customer and equipment. Develop KPI-driven reports on customer spend, coverage rate, and market penetration. Participate in regular sales reviews to analyze the pipeline and support coverage rate strategies. Required Knowledge, Skills, and Abilities Advanced planning, organizing, and multitasking abilities. Strong communication and presentation skills. Proficiency in Microsoft Office and Dynamics AX. Strong data gathering, analysis, and problem-solving capabilities. Team-oriented and adaptable with facilitation experience. Education and Experience Proficiency in Microsoft Dynamics AX and Microsoft Office. High level of attention to detail, professionalism, and ability to work independently. Strong customer service orientation; technical background is a plus. Bilingual in Spanish or French is a plus. #J-18808-Ljbffr Frontmatec
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