Job Description
The Medical Practice Manager is responsible for the day‑to‑day operations of MyCare Health Center site(s), ensuring the delivery of high‑quality, patient‑centered care. This role provides leadership, operational oversight, and staff supervision in alignment with the health center’s mission, values, and regulatory obligations as a Federally Qualified Health Center (FQHC). The Manager ensures efficient clinical workflows, compliance with federal and state regulations, strong patient experience, staff competency, financial stewardship, and achievement of operational goals.
SPECIFIC DUTIES AND JOB FUNCTIONS
Operational Leadership & Oversight
Oversees day‑to‑day clinic operations to ensure efficient, safe, and high‑quality service delivery.
Implements and monitors workflows that support productivity, access to care, and high patient satisfaction.
Ensures adherence to organizational policies, clinical protocols, and FQHC requirements (UDS, HRSA compliance, and PCMH standards).
Monitors clinic performance metrics, including patient flow, no‑show rates, provider productivity, and documentation timeliness.
Staff Supervision & Development
Supervises clinical support and front office staff, including Medical Assistants, Front Desk Receptionists, Transportation Drivers, and other assigned personnel.
Completes performance evaluations, coaching, corrective actions, and staff development plans.
Collaborates with Human Resources staff to effectively recruit, hire, and onboard qualified candidates for open positions.
Ensures staff training in areas such as workflows, documentation requirements, safety, infection control, and patient‑centered service standards.
Promotes a culture of teamwork, professional growth, and accountability.
Quality, Compliance & Safety
Enforces compliance with federal, state, and local regulations, including HIPAA, OSHA, CLIA, and HRSA guidelines.
Supports quality improvement activities and participates in QI committees or projects.
Promotes value‑based care initiatives and population health management.
Ensures proper documentation, reporting, and follow‑up for incidents, safety issues, and patient concerns.
Helps prepare for regulatory audits, accreditation surveys, and internal compliance reviews.
Patient Experience & Community Focus
Ensures a respectful, culturally competent, and trauma‑informed environment for patients.
Resolves escalated patient concerns and works to improve the patient experience.
Supports access initiatives such as outreach scheduling, sliding fee scale education, and streamlined registration processes.
Fills in to cover position vacancies as needed/applicable.
Financial & Administrative Responsibilities
Oversees inventory, purchasing, equipment maintenance, and supply management.
Supports billing by ensuring accurate registration, coding documentation, and encounter completion by providers and support staff.
Contributes to budget planning and monitors operational expenses for efficiency.
Works with billing staff to address claim rejections, documentation issues, or registration errors.
Collaboration & Communication
Collaborates closely with the COO, Chief Medical Officer, Nursing leadership, Billing, HR, Integrated Health, Quality and Compliance, and other departments.
Participates in leadership meetings and contributes to organization‑wide initiatives.
Provides regular operational reports to the COO or leadership team.
Qualifications
Education & Experience
Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
3–5 years of supervisory experience in a medical clinic or healthcare environment (FQHC or community health center experience preferred).
Knowledge of ambulatory care operations, medical terminology, and healthcare regulations.
Knowledge, Skills & Abilities
Strong leadership and team‑building abilities.
Excellent communication, conflict resolution, and customer service skills.
Knowledge and experience with EHR systems.
Understanding of UDS reporting, PCMH requirements, and quality improvement processes.
Strong organizational skills and ability to multitask in a fast‑paced environment.
Ability to interpret and enforce policies, workflows, and performance expectations.
Proficiency with Microsoft Office Suite and general office technology.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Licenses/Certifications
Certified Medical Assistant preferred.
CPR/BLS certification required.
PHYSICAL DEMANDS
Regularly required to walk, stand, communicate, and use hands for clerical and clinical support tasks.
Occasionally required to sit, stoop, kneel, or crouch.
Occasionally must lift and/or move up to 20 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
WORK ENVIRONMENT
Clinic-based environment with moderate noise.
OSHA Exposure Category B: May involve possible exposure to blood or body fluids.
Requires flexibility in schedule to meet operational needs.
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Job Tags
Work at office, Local area