Job Description

Title: At the Elbow Support Specialist

Duration: 2 weeks – with potentially 2 more phases of 2 weeks stints to follow

Location: Long Island, New York – full time/ onsite

Start Date: Targeting 5/1

Shifts: 9am-5pm but need flexibility and someone who wants to work OT

Required Qualifications

• Hands‑on experience supporting EpicCare Ambulatory in a clinical or outpatient setting
• Hands‑on experience supporting Epic Cadence , specifically scheduling and front‑desk workflows
• Prior experience in an at‑the‑elbow, go‑live, or hypercare support role
• Ability to train, coach, and support both administrative and clinical users
• Strong communication skills with the ability to explain workflows clearly and professionally
• Comfortable working onsite in fast‑paced clinical environments
• Reliable transportation required – must be able to commute between multiple Long Island locations

Preferred Qualifications

• Previous Epic go‑live or post‑go‑live stabilization experience
• Experience supporting both front desk staff and clinicians simultaneously
• Epic certification in Ambulatory and/or Cadence (preferred, not required)

Key Responsibilities

• Provide at‑the‑elbow support for EpicCare Ambulatory and Cadence in outpatient clinical settings
• Support front desk / patient access staff with scheduling, check‑in, registration, and appointment workflows using Cadence
• Support clinicians and clinical staff with EpicCare Ambulatory documentation, chart navigation, and daily workflows
• Deliver clear, professional, and patient training to end users with varying levels of Epic experience
• Answer workflow questions, reinforce best practices, and assist users in resolving issues in real time
• Identify common user challenges and escalate system or build‑related issues to the appropriate team as needed
• Travel between multiple Long Island locations as required to provide onsite support coverage
• Maintain a positive, service‑oriented presence during a high‑visibility support period

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