Role: User Study Proctor
Location: Cupertino, CA (Onsite)
Position Type: Full Time Permanent
Objective/ Engagement Overview - User Study Proctors
We are looking for user study proctors to complete data collection for ongoing foundational research informing product design in the Audio and Vision space.
Skills User study proctors
Excellent communication skills
Organized
Work exceptionally well in a fast-paced environment
Able to multitask between tasks/projects
Familiar with user testing methodologies like interviews, surveys, observations, diary study
Troubleshoot various technical data collection systems
Assumptions
Candidates must have had relevant experiences from a prior academic/professional role (especially dealing with human research and conducting studies). Good candidates usually come from the following fields:
Human Factors
Human Computer Interactions (HCI)
User Experience/User Interface Research (UX/UI research)\
Human Studies on VR/Audio Headsets
Human Physiology Research
Clinical Trial or Studies
Requirements
Must be able to work at client location onsite 5 days/week at a secure building in Sunnyvale and/or Cupertino
Must be able to work between 7:30am - 5:30pm, as needed by the program
Physical ability to stand and move around for stretches of time
Good manual dexterity
Key Qualifications
Understanding of Human Factors Research and how to appropriately conduct user studies
Ability to use quantitative/qualitative data appropriately to design studies and surveys
Experience managing calendars and scheduling participants efficiently
Pro-level experience with Numbers for other spreadsheet programs
Excellent customer service, ensuring a positive and energetic experience for participants
Exercises discretion and respect surrounding user privacy and unreleased products
Nice to have
Working experience with data analysis methods (Matlab, JMP, Python, R)
Experience with Motion Capture and/or Photogrammetry
Experience with integrated sensors (load cells, strain gauges)
Description/Key Responsibilities
Recruit subjects for studies while being mindful of diversity and inclusion criterion
Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocols
Provide a positive, high energy experience for all participants
Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues
Gather quantitative data from study devices and equipment, validating the fidelity of captured data
Gather qualitative data from users
Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise
Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects
Prepare, troubleshoot, and maintain study device/equipment for data collection efforts
Perform basic troubleshooting on development consumer electronics
Manage user study participant correspondence, recruitment, scheduling, and compensation
Discuss data collection plans, issues and next steps with data consumers
Proactively work with data consumers to streamline and improve data collection processes
Oversee study environment setup and maintenance
Assist with basic data processing and visualizations
Distribute surveys, review, and collate survey responses and other feedback
Support additional user study data collection efforts
Flexibility to run study sessions Monday through Friday, between 7:30am - 5:30pm, as needed by the program
Work closely with cross functional team members to deploy, run, and summarize results from the study
Prepare project presentations and communicate findings with key stakeholder and upper management
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