Job Description

Salary: $65,000 - 84,000 per year Requirements:

• We require a Northwest Indiana resident who lives near Merrillville, Indiana, and we are not seeking candidates outside the State of Indiana.
• We prefer experience with phone systems, wireless systems, network devices such as routers and switches, and video surveillance systems.
• We strongly value direct experience with VOIP, fixed wireless, access control, and security camera systems.
• We prefer relevant certifications such as CCNP/CCIE, CISSP, or CompTIA Security+.
• This is a full-time, in-person role at our Merrillville, Indiana office; it is not remote.
• The candidate must be able to commute to Merrillville, IN 46410.

• We conduct site surveys for prospective clients to prepare quotations for VOIP, internet, security camera, access control, and network infrastructure projects.
• We produce quotes in line with our company protocols and present proposed solutions professionally, including technical specifications, implementation steps, and quality controls.
• We configure and support network hardware, including routers, switches, ATAs, and other networking appliances.
• We troubleshoot complex network issues involving equipment failures, routing protocols, RF, bandwidth utilization, system performance bottlenecks, and other IT matters.
• We perform root cause analysis under pressure and communicate effectively with our team members, clients, and vendors.
• We monitor our network equipment in SNMP server systems.
• We process and open tickets and technical service requests, and we complete all required details before closing them.
• We bring system administration experience across multiple operating systems, including Windows Server environments and on-premise and cloud-based VOIP systems.
• We participate in an on-call rotation to support clients who need emergency after-hours technical assistance.

• Cloud
• Hardware
• Support
• Network
• Security
• Windows
• Cisco

More:

We are MTA, a leading Internet, VOIP, and technology service provider headquartered in Merrillville, Indiana. We have been voted the Best Communication Service Provider in Northwest Indiana 22 times and set ourselves apart through outstanding service, strong performance, and a genuine commitment to both our customers and employees. We offer competitive starting pay, a salary range of $65,000 to $84,000 per year, and full benefits including health insurance, life insurance, dental and vision insurance, paid time off, a 401(k), 401(k) matching, and a retirement plan. We are looking for someone to join our forward-thinking team and help us deliver reliable connectivity, VOIP, and IT solutions in an environment focused on innovation, technical excellence, growth, and continuous learning.

last updated 40 week of 2026

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