Job Description

Store Manager — ACE of Thomasville

Location: Thomasville, Georgia

Job Type: Full Time

Reports To: Ownership

About the Position

ACE of Thomasville is seeking a Store Manager to lead our team and oversee daily operations across our hardware, garden center, gift, grilling, and outdoor power equipment departments. Experience with Restaurant Management, Garden Centers, Boutique Retail, or specialty Retail is actually a great fit for this role!

We’re looking for someone who enjoys developing people, takes ownership of results, and understands that a successful store requires both helpful customer service and consistent attention to detail.

This is an active leadership role. The Store Manager should be visible on the sales floor, engaged with customers and employees, and able to organize the work through clear expectations, delegation, and follow-through.

What Success Looks Like

Success in this position means a well-trained team, customers who feel helped and welcomed, accurate inventory, strong store presentation and experience, and consistent progress toward sales and profitability goals. The Store Manager should keep ownership informed while handling daily operations with sound judgment and dependable follow-through.

Key Responsibilities

Team Leadership and Development

• Recruit, hire, onboard, and train employees in partnership with ownership.
• Coach and develop assistant managers, department leaders, and associates.
• Set clear expectations, provide regular feedback, and address performance concerns promptly and professionally.
• Create schedules that balance customer service, workload, and labor budgets.
• Build a team culture centered on helpfulness, accountability, teamwork, and respect.

Customer Service and Sales

• Ensure customers receive friendly, knowledgeable assistance throughout the store.
• Resolve customer concerns fairly and professionally.
• Train employees to understand products, identify customer needs, and recommend complete solutions.
• Support promotions, seasonal events, and department initiatives that increase sales and customer loyalty.

Store Operations and Merchandising

• Oversee daily opening, closing, cash handling, security, and operating procedures.
• Maintain a clean, safe, organized, and inviting store, including the garden center and exterior displays.
• Ensure shelves are stocked, pricing is accurate, and displays are attractive and maintained.
• Plan and execute seasonal transitions, promotional displays, and merchandising changes.
• Coordinate receiving, stocking, and daily task assignments so work is completed accurately and on time.
• Identify maintenance and equipment needs and coordinate follow-up with ownership.

Inventory and Financial Performance

• Maintain inventory accuracy through consistent receiving procedures, inventory counts, and follow-up on discrepancies.
• Monitor out-of-stocks, damaged merchandise, slow-moving products, and inventory loss.
• Review sales, gross margin, labor costs, and other performance measures with ownership.
• Identify problems, recommend improvements, and follow through on action plans.
• Manage expenses within approved budgets and purchasing guidelines.

Qualifications

• Previous retail management experience, including responsibility for employees and daily store operations.
• Demonstrated ability to train, coach, delegate, and hold a team accountable.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to understand sales reports, labor budgets, gross margin, and inventory performance.
• Comfortable using point-of-sale systems, inventory software, email, and spreadsheets.
• Availability to work a retail schedule that includes evenings and weekends.
• Ability to perform the essential duties of an active retail role throughout the sales floor, receiving area, and outdoor garden center, with or without reasonable accommodation.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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