Job Description

Role Summary

Implement and enhance ServiceNow IRM capabilities for enterprise risk, compliance, controls, policy, audit, third-party risk, and regulatory management.

Key Responsibilities

• Configure Policy and Compliance, Risk Management, Audit Management, and, where in scope, Third-Party (Vendor) Risk, Business Continuity, and Privacy Management.
• Set up entity types, entity scoping, authority documents, citations, control objectives, and controls (including UCF content where licensed).
• Configure risk frameworks, Advanced Risk Assessments, scoring, indicators (manual, Performance Analytics, scripted), attestations, and continuous monitoring.
• Build issue and remediation workflows, exceptions, and GRC workspaces.
• Translate governance, risk, and compliance requirements into ServiceNow solutions.
• Build dashboards and reporting for risk, compliance, and audit stakeholders.
• Integrate IRM with CMDB, ITSM, SecOps, and external GRC/data sources.
• Work with security, audit, legal, and risk teams to improve governance processes; support testing, documentation, upgrades, and production operations.

Required Qualifications & Skills

• 4+ years of ServiceNow experience, including 2+ years of hands-on IRM/GRC implementation.
• Understanding of enterprise risk, controls, compliance, and audit concepts.
• Experience configuring entity scoping, indicators, assessments, and IRM workflows.
• ServiceNow configuration, Flow Designer, scripting, and integration experience.
• Strong analytical and stakeholder-management skills.

Preferred Qualifications

• CSA and CIS-Risk and Compliance; CIS-Vendor Risk Management a plus.
• Knowledge of frameworks such as ISO 27001, NIST CSF/800-53, SOC 2, SOX, PCI DSS, or similar.
• CISA, CRISC, or similar risk/audit credentials.

Level & Experience
We are hiring at multiple levels; final level/salary is based on interview performance.

• L2 (3-5 yrs): Independently configures policy, compliance, risk, controls, assessments and issue workflows.
• L3 (5-8 yrs): Leads IRM workstreams, designs entity scoping, framework mapping (NIST, ISO 27001, SOX) and continuous monitoring.
• L4 (8+ yrs): Defines GRC architecture and roadmap across risk, audit, vendor risk and BCM, and advises risk, audit and client leadership.

General Expectations

• Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
• Produce clear technical/functional documentation and follow established development, security, change, and release standards.
• Communicate effectively with technical teams, business stakeholders, and client leadership.
• Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.

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