Job Title: Service Delivery Manager
Location: Princeton, NJ
Duration: 12 Months+
Job Description:
Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategical initiatives
Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders
Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.
About TekNinjas
TekNinjas is a global IT staffing partner placing skilled professionals with leading enterprises and system integrators across the US, Canada, UK, India, and the EU. We focus on the right fit - not just the fast fill - and stay engaged with our consultants well beyond the start date.
We're the right partners in your success.
TekNinjas is an Equal Opportunity Employer.
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