Job Description

Senior Processing Specialist

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

The primary responsibility of this role is to provide timely and accurate responses to written and verbal consumer disputes, inquiries, and complaints related to active collection accounts. All dispute responses are governed by the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). This position is responsible for conducting research, performing investigations, and supporting multiple departments across TRS Recovery Services and TeleCheck to ensure compliant and accurate case resolution.

What you will do:

• Research and evaluate work cases related to disputes, fraud, chargebacks, and consumer complaints
• Review documentation received through multiple intake channels and triage cases to the appropriate teams
• Conduct investigations and develop resolutions in accordance with established guidelines and regulations
• Prepare written correspondence to consumers communicating dispute or inquiry outcomes
• Communicate and collaborate with internal teams and relationship managers on case-related matters
• Read, interpret, and comprehend consumer documentation and supporting materials
• Organize and manage a caseload to ensure work is completed accurately, in the correct order, and within required timeframes
• Make decisions within established policies regarding various work cases and transaction types
• Handle confidential and sensitive information appropriately

What you will need to have:

• High school diploma or GED
• Knowledge of banking, collections, dispute resolution, or association rules and regulations
• Strong case management and production skills
• Excellent written communication skills with the ability to comprehend and apply regulatory requirements
• Basic typing and arithmetic skills
• Strong analytical, research, and problem-solving abilities

What would be great to have:

• Prior experience handling FDCPA and FCRA-regulated disputes
• Experience working in collections, recovery services, or financial services
• Familiarity with case management or workflow systems
• Ability to manage high-volume workloads while maintaining accuracy and compliance

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable)

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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