Job Description

Senior Communication and Change Management Consultant

With a career as a Mercer human capital consultant, you will be helping companies of all sizes and across all industries solve their greatest challenges by designing and implementing workforce strategies to help them grow within their markets. We help these organizations define and implement an employee experience that makes the right talent want to join, stay, and deliver their best performance.

Mercer is seeking qualified candidates for the following position based in our Philadelphia or Washington, D.C. office.  This role is hybrid and in office 3 days per week.

What can you expect?

• The Senior Communication and Change Management Consultant helps clients promote their total rewards programs and increase employee engagement.
• You will be responsible for developing and managing client relationships, selling client projects that focus on developing and delivering change management and communication strategies, engagement and implementation plans, and associated deliverables that articulate client objectives, advance an employee value proposition, and/or contribute to behavior change through the transmission of information and sharing of employee feedback/emotions.
• You will lead employee-facing change management and communication engagements across industries.
• You will perform project management duties, including developing and maintaining project plans, overseeing budgets, coordinating team activities, participating in and facilitating meetings, and other associated tasks.

We will count on you to:

• Manage large-scale project teams to deliver quality results to clients.
• Develop and monitor budgets and deadlines; oversee staff; delegate and peer review all client work; interact with clients on a regular basis and lead client meetings; clarify and resolve unique and difficult issues related to client deliverables; and apply advanced professional and/or technical change management and communication expertise to client projects.
• Generate revenue through acquisition of new clients, cross-selling to current clients, and expanding current client relationships to offer all available products within the business, including proactively reaching out to provide targeted information on how Mercer offerings will benefit specific client’s needs.
• Gain an in-depth understanding of clients’ culture and industry to develop change management and communication strategies where significant behavioral change is required.

What you need to have: 

• Bachelor’s degree required, preferably in English, business, organizational effectiveness, communication, journalism, human resources or related field of study.
• 10+ years’ experience in a human resources consulting environment with proven ability to manage projects and to generate revenue by acquiring new clients, and experience managing and developing a team of professionals.
• At least 3 years' experience writing corporate internal HR communications, such as compensation, benefits, and policies and/or applicable experience; excellent writing, editing, and proofreading skills, with proven expertise in technical, marketing and persuasive writing.
• At least 5 years’ proven track record of large complex sales.

What makes you stand out?

• Master’s degree
• Experience in a professional services firm
• Proven sales ability in recognizing sales opportunities and closing the deal

Why Join Mercer?

• A company with a strong brand, with experience developing solutions for today’s and tomorrow’s toughest challenges.
• The opportunity to contribute intellectual capital and leadership as part of THE global leader in human capital consulting.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $104,400 to $208,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Job Tags

Minimum wage, Work at office, Local area, Remote work, Flexible hours, 3 days per week, 1 day per week

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