You know the technology. Now you want to lead the people delivering it.
myCRE Cloud is looking for an experienced MSP leader to take ownership of our service organization, develop our technical team, and make sure approximately 35 clients consistently receive exceptional service.
You need enough technical depth to earn the respect of experienced technicians, recognize when something isn't right, and ask good questions. But your success won't be measured by how many difficult tickets you personally solve.
It will be measured by how well your team performs.
You'll lead our L1 and L2 technicians, professional services and project technicians, and Dispatch Coordinator, with responsibility for:
Service quality, SLA performance, and client satisfaction
Coaching, mentoring, and developing technical team members
Team performance, workload, capacity, and accountability
Consistent ticket prioritization, communication, documentation, and follow through
Important client conversations and service concerns
Identifying recurring problems and turning them into better processes, training, documentation, or tools
Working directly with executive leadership on staffing, training, capacity, and operational decisions
Helping shape our service standards as we continue to grow
Your goal is simple: build a service department that gets stronger because of your leadership, not one that depends on you personally solving everything.
You've spent 6+ years in IT , including significant experience inside an MSP.
You've spent at least 2 years directly leading or managing technical people.
You understand the realities of MSP service delivery: SLAs, ticket flow, competing priorities, escalations, documentation, demanding clients, and technicians who occasionally need coaching, direction, or accountability.
You've come up through the technical ranks and have strong working knowledge of:
Windows Server and Active Directory
Microsoft 365
Hyper-V, VMware, and Proxmox
VPNs, VLANs, NAT, routing, and firewalls
Backup and disaster recovery
We're a Kaseya organization using Autotask, IT Glue, and Datto RMM , so experience with those tools is valuable.
Most importantly, you genuinely enjoy leading people .
Your instinct when someone struggles is to figure out how to make them better, not simply take the work away from them.
We provide Managed IT Services, Co-Managed IT Support, and Cloud Hosting to businesses in the Construction industry.
We're a small, close knit company without layers of bureaucracy. Good ideas can actually become reality here, and this position will work directly with executive leadership to influence how our service organization evolves.
We value ownership, autonomy, continuous learning, and sensible processes over micromanagement.
$120,000 to $150,000 , depending on experience
Medical, Dental, and Vision insurance
Life Insurance
Paid Time Off and Paid Holidays
401(k) with company matching
Profit Sharing
This is a full time, in office position in San Diego.
It is not remote or hybrid.
You must already live in the San Diego area or be genuinely willing to relocate.
If you've built your career in an MSP and are ready to make your biggest impact through the team you lead , we'd like to meet you.
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