Job Description

Engagement Program Specialist – On-Site

Overview

The Engagement Program Specialist (EPS) supports our client in delivering world-class customer and account team experiences. Working closely with Engagement Program Managers (EPMs) , EPSs coordinate and execute high-impact Customer Experience Team (CET) Executive Engagements by managing speaker procurement, briefing logistics, and day-of engagement operations.

The EPS team partners with internal stakeholders to secure appropriate executive and technical speakers, align agendas, manage engagement fulfillment, and resolve speaker or topic escalations. Each EPS is aligned to a specific Industry and collaborates with the EPM to drive a seamless experience across all touchpoints.

What You’ll Do

Planning & Logistical Support

• Manage end-to-end engagement planning tasks to ensure guests have a seamless experience throughout their engagement.
• Provide scheduling and logistical support for all onsite and virtual engagements.
• Partner with EPMs to facilitate engagement qualification and onboarding calls, ensuring EBC and account team roles are clearly defined.
• Manage shared inboxes, calendars, and tasks using the Engagement Booking Tool, ensuring timely responses and accurate tracking.
• Provide account teams with logistics guidance and support related to the booking process.
• Coordinate with internal vendor teams including catering, tech, concierge, and facilities to deliver a cohesive experience.
• Manage engagement fees and assist with billing and reconciliation as needed.
• Ensure attendee registration aligns with EBC policies, including capturing dietary and accessibility requirements.
• Serve as the central communicator for logistical details with Engagement Owners (EOs).

Content Understanding & Speaker Alignment

• Collaborate with Topic Owners and Escalation Resources to understand the technical depth and business relevance of session content through available Speaker Guidance resources.
• Recommend and secure the most appropriate speakers based on engagement objectives, topic focus areas, and speaker availability.
• Follow the Speaker Fulfillment Process using the Briefing Engagement tool to ensure accurate scheduling and documentation for all EBC catalog topics.
• Consult with EPMs and EOs to match speakers’ strengths with session goals and manage expectations regarding session flow, risk, and contingency planning.

Partnership & Stakeholder Management

• Serve as the primary point of contact (POC) for speaker and engagement coordination throughout the engagement lifecycle.
• Maintain consistent communication with EPMs, EOs, speakers, and topic owners to ensure alignment and timely execution.
• Proactively identify and address urgent or time-sensitive changes, such as last-minute speaker cancellations or agenda adjustments, ensuring minimal disruption.
• Support engagements in real time—monitor sessions, troubleshoot issues, and manage escalations as they arise.
• Conduct post-engagement follow-ups with account teams and stakeholders to capture insights, assess value, and support continuous improvement.

Escalation Management

• Identify and address speaker alignment gaps (escalations) at the T-3-week mark prior to the engagement start date.
• Collaborate with fellow EPSs to review open sessions daily/weekly, flag risks, and develop contingency plans to meet briefing objectives.
• Participate in weekly meetings to analyze trends and share best practices across the EPS team.
• Utilize speaker guidance and internal relationships to align content, identify appropriate speakers, and recommend alternatives when necessary.
• Conduct direct outreach to speaker pools, topic owners, and escalation resources to secure participation, removing blockers and ensuring speakers are equipped with the information they need.
• Ensure all email and phone requests from Engagement Owners (EOs) and EPMs are addressed within 1 business day.
• Serve as the escalation point during live engagements for speaker-related issues and lead replacement or realignment efforts if cancellations occur.
• Track speaker community health within assigned solution areas and proactively communicate changes impacting speaker availability.

Process Excellence & Compliance

• Adhere to all EBC and CET policies, procedures, and operational standards.
• Maintain role-specific documentation within the Role Playbook.
• Monitor, report, and track key metrics and KPIs tied to speaker fulfillment, engagement health, and escalations.

What You’ll Have

• Ability to work onsite in a professional setting Monday-Friday in Redmond, WA
• Excellent verbal and written communication skills, with a polished and professional presence.
• Experience in program or project management with strong organizational, prioritization, and multitasking abilities.
• Strong stakeholder management and relationship-building skills across multiple workstreams.
• Proven ability to work autonomously and take initiative in fast-paced environments.
• Problem-solving mindset with adaptability and calm under pressure.
• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Forms) and comfortable adopting new tools and systems.
• A collaborative, solutions-oriented approach with a genuine interest in optimizing processes and enhancing customer experiences.

Prime 8 is a highly respected, woman-owned management consulting firm. We use innovative and outcome-driven approaches to deliver solutions that create lasting results, even after we're gone. The deep expertise of our talented consultants help companies turn ideas into action, implement organizational change, and get products to market quickly using modern practices and technologies. The Prime 8 family of consultants stands out from the crowd. As a group of high-achievers, we hold each other accountable for exceptional work that is built on integrity, honesty, and excellence. We do what we say and finish what we start. Together, we make an impact, have fun and do better for each other and for our customers.

Compensation: Prime 8 uses different pay ranges based on level of position, relevant experience and specific candidate location. The salary for this role is between $62,400- $70,720 per year (based on full time employment), plus employee benefits.

Employee Benefits: Prime 8 offers a rich package of excellent Medical, Dental (including orthodontic) and Vision insurance (for employees and their families) for eligible employees. Prime 8 offers Paid Holidays and Paid Time Off, a 401K Plan, company paid Group Life, STD, LTD, and employee paid Life Insurance and Long Term Disability options. Prime 8 offers a great referral bonus program for our employees as well.

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Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prime 8 Consulting, we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your background/experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the candidate we are looking for, whether for this role or other roles we have in the future.

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