IT Support Technician/Installer
Who Is Ideal?
We don’t like to brag, but we’re kind of a big deal! Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets. Ideal is a people-driven, diverse company that has been a leader in innovation in business management software systems for over 38 years. Ideal’s rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.
If you enjoy arcades, bowling, water parks, and theme parks then this is where you come in.
Who Are We Looking For?
Ideal is looking for passionate Tech Installers/Consultants that have a firm understanding of Windows OS, networking, and software installation processes. You will be consulting with large entertainment businesses and theme parks. You’ll be responsible for planning, setting up, and executing the installation of our proprietary software products in arcades, amusement parks, and theme parks. You will need solid multitasking skills and the ability to manage multiple projects at the same time. If you love to travel and want to be on the ground level of some of the coolest arcades and theme parks worldwide, then this is the job for you.
What Are We Looking For in You?
STRONG time management, organization, and decision-making skills
Ability to multi-task and adapt to changes quickly
Likes to travel
A problem solver with keen attention to detail
Love for technology and software
Firm understanding of Windows OS
Firm understanding of LAN and WAN networking
A WORK Together approach with open communication, excellence in service, integrity, and accountability
Knows how to address customer concerns creatively and share feedback with other teammates
Builds TRUST by working as a team member, as well as independently, with minimal supervision
Demonstrate a STRONG customer service orientation and take responsibility to ensure customers are satisfied
WOW Customers over the phone, online chat, or email
Enthusiasm and a great attitude with great customer service skills
What Should You Expect From Us?
Paid training from day one
Growth opportunity
A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
Access to some pretty cool tools and resources
A feeling of accomplishment when you WOW Customers
Ongoing training designed to improve customer experience and business performance
Fun team environment where we work hard to be the best team in the industry
But That’s Not All!
Here’s a few more perks you’ll enjoy when you join the Ideal team:
Competitive starting wages
Full-time shifts (up to 40 hours/week - paid overtime after 40 hours/week)
A suite of benefits which include medical, dental, and vision
401(k) with a match of 50% up to 6% of your contributions
Benefits:
401(k) with a match of 50% up to 6% of your contributions
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
The experience we’re looking for:
customer service: 1 year (Preferred)
Project Management skills
A+ Certification
AA degree in related field (Technical Call Center experience will be considered)
Previous IT or network experience: 1 year (Preferred)
Experience in Computer Science, Databases, IT, Networks or Business Information Systems
Experience with Microsoft Word and Excel and Windows OS (old and current)
SQL experience is preferred (not required)
Education:
High school or equivalent (Preferred)
Work Location:
In Office
Schedules we have available:
40-hour work weeks
Weekends
Day shift
Night shift
Overtime
8 hour shift
After Hours / On Call
Work Remotely:
Yes, we sometimes have a remote component to the position
...minor repairs and standard component inspections/ repairs of fleet diesel equipment (tractors, trailers, refrigeration units) as well as... ...repair onboard computers. Inspect brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they...
...combination of education and/or experience may be considered. Experience & Training Required: Certification for relevant applications is required upon hire. Five (5) years of application support experience. Preferred: Healthcare experience. Preferred:...
...professional manner ensuring quality of service to client Liaise with offshore Supervisor, team members, and operations department as and... ...gained through completion of competency for grade Experience in multiple product lines including, but not limited to Slickline...
...POSITION SUMMARY: The Patient Experience Project Manager will work with leadership and front line staff across BMC to facilitate, manage, and drive patient experience initiatives. This position requires excellent project management, organizational, and interpersonal...
...LIVE-IN CAREGIVER Caregiver will have private bedroom Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our caregivers and staff are treated with respect in an inclusive environment...