Job Description

Salary: $31,200 - 45,760 per year Requirements:

• Experience in IT help desk, desktop support, or technical support; we will consider candidates from entry level through senior experience
• Strong troubleshooting and problem-solving ability
• Clear, professional communication skills for working with users of different technical backgrounds
• Friendly, patient, and service-focused demeanor
• Cooperative, dependable, and collaborative approach to supporting users and leadership
• Ability to prioritize issues and respond quickly in a fast-paced professional setting
• Comfort supporting both onsite and remote users
• Willingness to learn new systems, legal technology tools, and internal workflows
• Ability to maintain confidentiality and discretion in a law firm environment
• Experience supporting Windows desktop and laptop environments
• Experience supporting Apple iOS devices
• Experience supporting Microsoft 365 and Outlook email environments
• Experience supporting printers, scanners, and multifunction devices
• Experience supporting VoIP phone systems
• Experience supporting VPN and remote connectivity tools
• Experience supporting conference room and AV systems
• Experience with user onboarding and offboarding workflows
• Experience with basic cybersecurity tools and endpoint protection
• Experience with document management systems
• Experience with trial technology or litigation support tools
• Experience with case management systems and workflow automation tools

• Provide day-to-day desktop and laptop support for attorneys and staff
• Troubleshoot and resolve issues with printers, copiers, scanners, and other office technology
• Support Microsoft 365 and Microsoft Office applications, including Outlook, Word, Excel, and Teams
• Perform password resets, user account support, and related access troubleshooting
• Provide phone and VoIP support
• Set up, troubleshoot, and maintain conference room technology and AV equipment
• Assist users with remote access and VPN connectivity
• Deliver remote troubleshooting support for team members working offsite, including those at trial or out of state
• Support litigation and trial technology, including courtroom and trial preparation tools
• Assist with document management system support
• Help maintain cybersecurity best practices and support basic endpoint protection
• Handle onboarding and offboarding, including device setup, account provisioning and deprovisioning, and equipment preparation
• Support our two drop-in office locations as needed
• Assist with case management system setup, improvement, and user support
• Support the development and maintenance of automated workflows and related operational technology tools as needed
• Work collaboratively with attorneys, staff, vendors, and leadership to identify and resolve technology issues
• Deliver prompt, professional service with a strong focus on minimizing user downtime

• Excel
• Support
• Microsoft 365
• VPN
• Windows
• iOS
• Office 365

More:

We are seeking an IT Help Desk Technician to provide responsive, high-quality technical support for a busy law firm in Little Rock, Arkansas. This is a full-time onsite role requiring five days per week in person, supporting approximately 35 staff members across our main office, two drop-in office locations, and remote users when needed. We work in a hybrid Windows and Apple iOS environment and support firm-specific applications, including case management systems, trial technology, document management, and workflow automation initiatives. The position reports to the IT Manager and works closely with the Director of Operations, other managers, and the Founder as needed. We offer a competitive benefits package that includes health, dental, and vision insurance, a 401(k), paid time off, paid holidays, and a retirement plan. Compensation is based on expertise and experience, with pay listed at $15.00 to $22.00 per hour for a 40-hour workweek.

last updated 37 week of 2026

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