IT Help Desk Technician Job at Honeybee Health, Los Angeles, CA

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  • Honeybee Health
  • Los Angeles, CA

Job Description

Salary: $45,760 - 62,400 per year Requirements:

  • Strong understanding of Microsoft Office tools and familiarity with Microsoft Windows Server environments
  • Demonstrated background in technical troubleshooting for hardware and software across multiple operating systems
  • Solid knowledge of networking fundamentals, including LAN, TCP/IP, DNS, VPNs, firewalls, and related diagnostics
  • Strong customer service skills with the ability to explain technical information clearly to non-technical users
  • Experience administering Active Directory user accounts and permissions
  • Experience supporting mobile devices and managing IT equipment in a busy environment
  • Strong analytical ability to identify and resolve root causes of technical issues efficiently
Responsibilities:
  • Provide timely, professional technical assistance to end users through help desk systems for hardware, software, and network concerns
  • Troubleshoot and resolve issues with desktops, laptops, mobile devices, and peripherals
  • Support Windows, including Windows Server, macOS, and Linux by diagnosing and correcting related problems
  • Administer user accounts and access permissions through Active Directory and assist with account setup and updates
  • Investigate network connectivity issues involving LAN, VPN, DNS, TCP/IP, firewalls, and other network elements
  • Keep support ticket records accurate and up to date, prioritizing cases to achieve prompt resolution
  • Assist with IT infrastructure upkeep, including computer administration, equipment troubleshooting, and hardware upgrades to improve performance
Technologies:
  • Active Directory
  • Hardware
  • Support
  • LAN
  • Linux
  • macOS
  • Mobile
  • Network
  • TCP/IP
  • VPN
  • Windows

More:

We are a dynamic IT support team offering an in-person opportunity as an IT Help Desk Technician. In this role, we provide a supportive environment that values professional growth and gives our team the tools needed to succeed. We offer a comprehensive benefits package that includes 401(k), 401(k) matching, dental, health, vision, life insurance, flexible spending and health savings accounts, paid time off, sick time, parental leave, employee discount, and a retirement plan. The position pays $22.00 to $30.00 per hour and is scheduled for 40 hours per week.

last updated 37 week of 2026

Job Tags

Hourly pay, Full time, Work at office, Flexible hours

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