Job Description

Inside Sales Representative

Inside Sales

Location:

Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work.

The success of our team members is no less paramount. We’re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work.

Wilson Language training is growing and is looking to hire an Inside Sales Representative (West Coast) to join our Sales team.

Job Summary:

An Inside Sales Representative is responsible for generating sales opportunities and building relationships with customers. They primarily handle inbound and outbound calls, emails, and other communications to engage potential and existing customers, understand their needs, and promote relevant products or services. This role involves working closely with the sales and customer experience teams to achieve sales targets and maintain high customer satisfaction levels.

Essential Job Functions:

• Meet or exceed weekly KPI’s and monthly and yearly sales quotas for your targeted geographic territory.
• Identify and qualify leads through various channels, including phone calls and emails, to both new and existing customers.
• Respond promptly to inbound inquiries and qualify prospects through discovery conversations.
• Present and demonstrate the company’s products or services to prospective customers, taking a consultative approach by explaining the benefits and addressing any customer concerns.
• Follow up on inbound inquiries and sales leads, ensuring timely and professional responses to prospects and customers.
• Maintain and update customer information and sales activities in the CRM system. This includes keeping an extensive, up to date pipeline of opportunities 2x the si.
• Assist customers with order placement, quotes, and provide necessary support throughout the sales cycle.
• Coordinate with customer experience team members to deliver seamless customer experiences and address customer concerns.
• Track sales performance and generate reports to analyze sales trends and identify improvement areas.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Understand and display WLT’s values
• Other duties as assigned

Minimum Requirements:

Skills:

• Strong communication skills, both verbal and written.
• Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite.
• Ability to build rapport with customers and handle objections effectively.
• Strong problem-solving skills and attention to detail.
• Goal-oriented with a passion for achieving and exceeding sales targets.
• Willingness to learn and have an open mind.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work under pressure.

Education or Certification:

• Bachelors’ degree or equivalent experience.

Experience

• Minimum of 4-5 years of experience in an inside sale or a similar role.
• Proven experience in sales, customer service, or a similar role (inside sales experience preferred).

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:

• Medical, dental, vision, and Life & Disability Insurance
• 401k plan with partial employer match
• Paid Time Off
• Paid holidays
• Tuition reimbursement
• “O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks.

Anticipated Salary Range: $57,000 to $75,000

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.

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