Job Description

Quince | San Francisco, CA

For over 20 years, Quince has set the standard for thoughtful, ingredient-driven hospitality. As a three Michelin Star restaurant, our success is built on exceptional people who are passionate about creating unforgettable guest experiences.

We are seeking an experienced Hospitality Director to lead our front-of-house service team, champion the guest experience each evening, and oversee hospitality programming for Tusk Events, including Officina, our event space in North Beach. This role is ideal for a hospitality professional who thrives on the dining room floor, enjoys developing people, and brings the same warmth, precision, and care to restaurant service and events.

• Lead and inspire the front-of-house team.
• Create memorable guest experiences through genuine hospitality and personalized service.
• Maintain the highest standards of Michelin-level service execution.
• Engage with guests throughout service, anticipating needs and ensuring every detail is thoughtfully executed.
• Lead daily pre-service meetings and provide ongoing coaching and mentorship.
• Drive service education through continuous training in food, beverage, hospitality, and service techniques.
• Oversee hospitality programming for Tusk Events, including service standards and the guest experience at Officina.
• Partner with the Tusk Events team to prepare for events and ensure hospitality standards are carried through from planning to execution.
• Partner closely with culinary and operations leadership to ensure seamless communication and execution.
• Review upcoming reservations, VIP guests, special requests, and service strategies to prepare the team for success.
• Support the development and implementation of service standards, SOPs, and training materials.
• Foster a culture of professionalism, accountability, teamwork, and continuous improvement.

We're Looking For Someone Who

• Has significant fine dining leadership experience, preferably in Michelin-starred or luxury hospitality environments.
• Is a visible, hands-on leader who enjoys being on the floor and coaching in real time.
• Possesses exceptional emotional intelligence and communication skills.
• Has a passion for hospitality, service excellence, and guest engagement.
• Is highly organized with strong attention to detail.
• Leads with humility, professionalism, and integrity.
• Enjoys developing people and building high-performing teams.
• Thrives in a fast-paced environment while maintaining composure and warmth.

Joining Quince means becoming part of a team dedicated to craftsmanship, excellence, and continual growth. We believe extraordinary hospitality begins with extraordinary people, and we invest in developing leaders who inspire those around them.

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