Job Description
Job ID: 373601
About the Job Gallery Attendants are stewards of the visitor experience at The Weisman Art Museum. They serve as an enthusiastic, welcoming, and approachable presence throughout the museum as they support wayfinding, access to resources, promote public programs and events, provide general information about the collections and special exhibitions, help keep the art safe from damage, assist in ensuring the safety of museum visitors, and share information that provides the best possible experience at the museum for all audiences. Gallery Attendants receive training to support the experience of visitors of all ages, fostering positive connections between visitors and the museum.
They are the most visible staff presence in the galleries, they provide information and assistance to visitors, and they monitor the galleries in order to protect works of art, people, and the facility. All gallery staff at the Weisman are cross-trained in three visitor-facing areas: visitor welcoming and orientation, in-gallery experience, and safety and security.
Duties:
- Demonstrate high levels of customer service, remaining professional, personable, and engaging to all museum visitors.
- Become knowledgeable on the collections, the facilities, our programming and events, and our place within the University of Minnesota community.
- Act as a communications hub between visitors, gallery guards, staff and event guests by utilizing the phone, computer systems, and radios.
- Protect the artwork by continuously observing visitors' behavior while circulating in specific areas or galleries, including monitoring for restricted items and touching of art.
- Follow and enforce WAM's policies and procedures to ensure the safety of museum collections, property, and visitors.
- Ensure that visitors follow museum policies regarding food or drink in the galleries, photography of artwork, and current guidelines related to COVID-19.
- Attend all mandatory departmental training.
- Communicate visitor comments, compliments, and concerns through appropriate channels.
- Additional duties as assigned.
Other Key Information About the Position:
- Shift schedules are based on applicants' availability around museum public hours and scheduled events
- Requires on-call availability
- Interview times are TBD
Qualifications Required
- Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies and support management decisions in a positive, professional manner
- Previous experience working in a customer service role.
- Dependable and comfortable interacting with a variety of people in a professional and courteous manner.
- Possess a passion for people, art, and museums.
- Capable of identifying and positively resolving visitor issues on the spot.
- Ability to work flexible work shifts that includes evenings and weekends.
- Attention to detail and the ability to stay alert for long periods of time.
- Excellent verbal communication skills.
- Ability to stand for long periods of time and lift 40 lbs with or without accommodations.
- Self-motivated and able to work independently.
About the Department The Weisman Art Museum / WAM
Housed in a striking stainless steel and brick building designed by architect Frank Gehry, the Weisman Art Museum offers an educational and friendly museum experience. The museum's collection features early 20th century American artists such as Georgia O'Keeffe and Marsden Hartley, as well as a diverse selection of contemporary art. A teaching museum for the University of Minnesota and the community, the Weisman provides a fresh, engaging arts experience through an array of programs and a changing schedule of exhibitions. There's always something interesting to see and do at the Weisman.
Pay and Benefits Pay Range: $15.25 per hour; depending on education/qualifications/experience.
Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans .
How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:
Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
Job Tags
Hourly pay, Temporary work, Casual work, Flexible hours, Shift work, Afternoon shift