Job Description

Job Description

Job Description

The Spoke and The Rec Room are two very fast paced college night clubs in downtown Amherst, MA with vibrant Umass student nightlife. The bars are located next door to each other. We are looking for a Front of House leader to float between both buildings. This is a unique position as we are two different bars with separate staff, however same ownership and operation techniques. We are primarily college bars at night and diverse local hang outs during the day. We only serve alcohol. No food.

We are seeking the right mature individual to work weekends managing the staff and the flow of the establishments. During the week would be light work on a separate small salary to assist our Operations Manager with tasks.

We are 15 heavy weeks each semester following the Umass academic schedules. Thursdays - Saturdays are required during this time. We have flexibility during winter break and summers. This full time position is difficult to describe on a quick ad. If you'd be interested in hearing more or would like to apply for the position please contact us.

Job Summary

• Staff management. Ensure that staff on and off shift are operating efficiently. Making sure all staff interactions with customers and each other are up to standard.
• Help bartend at which ever location is overwhelmed and could use help.
• Support night club operations when applicable by managing guest flow along side our security departments.
• Assist Operations Manager with inventory management for beverages and supplies to ensure stock levels meet demand.
• Foster a positive team environment through effective communication, motivation, and conflict resolution.
• Create weekly drink specials, update boards and communicate with management about creative ideas to maximize sales.

Qualifications

• Proven experience as lead or manager in fast paced night club/bar atmosphere.
• Strong knowledge of POS systems such as Square.
• Excellent customer service skills with the ability to engage guests in a friendly, professional manner.
• Prior bartending experience with proficiency in mixing drinks and understanding beverage menus.
• Demonstrated leadership ability to manage staff during busy shifts while maintaining high standards of service.
• Ability to multitask effectively using time management skills in a fast-paced environment.
• Basic math skills for retail math, cash handling, and sales calculations.
• Knowledge in Keno
• Ability to understand and troubleshoot internet, TVs and POS systems when loss of connection.
• Understanding of CO2 tank connections, PSI of draft lines, bag in box soda systems and kegerators a must.

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