Job Description

The Twenty Two is a luxury lifestyle hotel based in London. We have opened a new property with an all-day public restaurant and private members’ club located in the former Margaret Louisa Home in Union Square.

We are looking for Experience Coordinators to join our team. This role is ideal for experienced FOH professionals who are looking to grow in hospitality, guest relations, and high-end service.

Overview:
The Experience Coordinator is responsible for consistently delivering the best in room service and experience that demonstrates effortless luxury lifestyle hospitality. By demonstrating a strong sense of intuitiveness coupled with outstanding attention to detail, ECs are the hands and feet of our team, fulfilling guest requests in a timely manner.

General Responsibilities:

• Delivers outstanding levels of guest service by being professional, efficient, intuitive, and polite in manner
• Maintains sound working knowledge of all menu items, presentation of these items, accompaniments, and availability
• Delivers in-room dining service, ensuring timeliness and a personalized experience for guests
• Maintains broad cultural awareness and understanding as to provide holistic service to global clientele
• Ensures all amenities are properly prepared and correctly distributed
• Attends food tastings to build upon food knowledge and understanding thereby being able to answer guest questions confidently
• Gives immediate attention to any guest complaints, ensuring that you always deliver a positive first response, trying to resolve any such complaints in a satisfactory manner and informing the Director of Front Office and Guest Experience Manager of the situation
• Takes the lead and initiative on personal training and development
• Promotes teamwork and quality service through daily communications and coordination with other departments.
• Proficient on tasks traditionally associated with the Butler role that our guests might require i.e. tying a bowtie or tie, polishing shoes, packing or unpacking a suitcase, running a bath, etc.
• Consistently embody our values and culture.

Experience Required:

• Opera, Alice and Fourth Hospitality proficiency preferred
• Experience as a Butler, Server, Maitre'd, Floor Manager or other relevant service position in fine dining, a luxury hotel or private home environment

Skills and Personal attributes required:

• Guest Centric
• Excellent communicator
• Exceptional eye for detail
• Pragmatic
• Gregarious
• Warm personality
• Organized

Interested candidates should send their resumes and a short introduction to us at jobs@thetwentytwo.com. We look forward to hearing from you!

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The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

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