Job Description

Epic Ambulatory / Phoenix Analyst

Overview

We are seeking an experienced Epic Ambulatory / Phoenix Analyst to support a growing portfolio of clinical application initiatives and operational support efforts. This individual will play a key role in the design, build, optimization, implementation, and support of Epic Ambulatory and Phoenix workflows, while partnering closely with cross-functional clinical and technical teams. The ideal candidate will be a highly organized Epic-certified professional who thrives in a fast-paced environment and can effectively manage multiple projects and priorities simultaneously.

Key Responsibilities

• Support Epic Ambulatory and Phoenix application initiatives, including both project-based work and ongoing operational support (KTLO).
• Perform full lifecycle analyst responsibilities, including:
  • Requirements gathering and analysis
  • Workflow assessment and redesign
  • System build and configuration
  • Testing, validation, and documentation
  • Go-live planning and implementation support
  • Post-production support and optimization
• Manage approximately 10-12 concurrent projects, enhancements, and support initiatives.
• Investigate, troubleshoot, and resolve production issues, break-fix incidents, and user-reported concerns.
• Collaborate with clinical, operational, and technical stakeholders to identify opportunities for workflow improvement and system optimization.
• Support and enhance core ambulatory clinical workflows, including:
  • Clinical documentation
  • Navigators
  • SmartForms and questionnaires
  • Rules and decision support
  • Care coordination tools
  • Workflow optimization initiatives
• Prioritize competing requests while maintaining high-quality deliverables and meeting project timelines.
• Communicate project status, risks, recommendations, and technical solutions clearly to leadership and operational teams.
• Participate in application upgrades, releases, testing cycles, and change management activities.
• Provide production support for ongoing operational and enhancement requests across the ambulatory environment.

Project & Support Environment

The analyst will support a blend of operational support and enhancement initiatives, including:

• Ongoing Phoenix support and maintenance activities.
• Enhancement requests focused on clinical workflow improvements and application optimization.
• Large-scale Ambulatory initiatives involving provider order workflows, order management, and clinical process improvements.
• Cross-functional collaboration with clinical application teams to evaluate business requirements and implement Epic best practices.

Required Qualifications

• Epic Ambulatory Certification required.
• Epic Phoenix experience required.
• 5+ years of Epic application analyst experience in a healthcare environment.
• Experience supporting ambulatory clinical workflows and provider-facing applications.
• Strong understanding of:
  • Clinical documentation
  • Decision support
  • SmartTools
  • Navigators
  • Workflow design and optimization
  • Testing and implementation methodologies
• Experience managing multiple simultaneous projects and support workstreams.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently while collaborating effectively with multidisciplinary teams.

Preferred Qualifications

• Additional Epic certifications highly preferred.
• Experience supporting specialty clinical workflows and complex ambulatory operations.
• Experience leading workflow optimization and process improvement initiatives.
• Knowledge of Epic upgrade planning, integrated testing, and implementation best practices.
• Experience working in large integrated health systems or academic medical centers preferred.

Ideal Candidate

The ideal candidate is an expert-level Epic analyst who combines deep Ambulatory and Phoenix knowledge with strong operational support experience. They are comfortable balancing enhancement work, production support, and strategic initiatives while partnering with clinicians, leadership, and technical teams to deliver high-quality Epic solutions that improve patient care and provider efficiency.

Job Type & Location

This is a Contract position based out of Charlottesville, VA.

The pay range for this position is $75.00 - $85.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Charlottesville, VA.

This position is anticipated to close on Oct 26, 2026.

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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