Job Description

Eclosings Moderator

We are in the business of home ownership and are looking for an Eclosings Moderator who will find a career home with us. This non-exempt role is for someone who enjoys working in a fast-paced, team-centered environment as you will be responsible for the coordination and facilitation of all aspects involved with preparing and finalizing eClosings.

What you will do

• Individuals in this role will process closing documents for hybrid eSignings as well as prepare full RON packages for closing appointments. They will also communicate with clients, signers, internal staff, and outside vendors via phone, email, and audio/video means to ensure a timely and successful eClose, consistent with company and platform-defined standards. There may be audio and video recorded eClosings, which may require a professional dress code and conduct.
• Maintain client relationships and exceed expectations, leading the conversations regarding platform queries and signer/lender eClosing needs.
• May make routine calls and act as first line technical support for the platform, such as providing some computer, tablet, or mobile device assistance during the signer's eClosing process (logging into the platform, completing an audio and video pre-check, and the signing itself within the eClosing Room).
• Able to work in a fast paced environment while meeting deadlines and multi-tasking.
• Must be able to work with minimal supervision to ensure team goals/deadlines are met.

What you will bring

• High school diploma or equivalent
• 1-5 years of experience within real estate or mortgage industry preferred
• eClosing experience and notary commission a plus
• Strong attention to detail, customer service, and verbal/written communications
• Proficiency with computers, including Microsoft Office and Google applications (Chrome, Sheets)

What we offer

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and philanthropy: Paid volunteer time
• Paid maternity and parental leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work perks program: Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you will work both in the local Mortgage Connect office in Moon Township and also have the flexibility to work from home. (Remote work is subject to Mortgage Connect's remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call "The 5C's": Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com

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