Job Description

Auto Glass TechnicianWho We AreDefender Auto Glass was founded in 2014 and has since grown to be a leading auto glass provider in the Greater Cleveland and Akron areas. With three in-shop repair locations and several mobile repair vehicles, the company is locally owned and headquartered in Mentor, Ohio. At Defender Auto Glass, we take pride in performing quality auto glass repairs and replacements. Our superior customer service and attention to detail is what sets Defender apart from all other auto glass repair shops in Northeast Ohio. What We ValuePhilanthropy: We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us.Family: Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At Defender, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork.About the PositionWe are seeking a skilled and detail-oriented Auto Glass Technician with two plus years of prior experience to join our team. The ideal candidate will be responsible for installing, repairing, and replacing automotive glass on various vehicles, ensuring the highest level of quality, safety, and customer satisfaction. This position comes with most glass tools, uniforms, and a company vehicle.This is a full-time opportunity that works during the 8:00 am - 4:30 pm time frame, Monday through Friday. We offer competitive hourly compensation, as well as medical, vision, dental, PTO, paid holidays, paid life insurance, paid volunteer program, and 401(k) with company match plan. The Auto Glass Technician will report to the Glass Manager and pay will commensurate with the chosen candidate's experience.Essential Job FunctionsInspect and assess damaged auto glass to determine appropriate repair or replacement techniquesRemove damaged windshields, side, and rear windows using proper tools and safety protocolsAccurately install replacement glass using urethane adhesive and ensuring proper fit and sealRepair small chips and cracks to prevent further damage and maintain structural integrityExplain procedures and recommendations to customers, ensuring they understand the work performedMaintain a clean and organized work area, ensuring all tools and equipment are properly maintainedFollow all safety protocols and industry standards to ensure the safety of customers and team membersMaintain a safe and satisfactory driving record according to company policyOther duties as assigned by supervisorMinimum RequirementsA minimum of two (2) years of experience in the Auto Glass industryMust be 18 years of age or olderHigh school diploma or equivalent Strong attention to detail and commitment to quality workPrior technical schooling or training related to the automotive field is preferred, but not requiredValid driver's license with a clean driving record and ability to pass a background and credit checkPhysical RequirementsAbility to lift or carry large and heavy objects (up to 50 pounds)Standing, bending, and reaching for extended periods during service tasksCharacteristics SoughtGood communication skills to interact with customers, employees, and vendorsMeticulous attention to detailSelf-motivated and strong work ethicAbility to work independently without supervisionDisclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Defender Auto Glass is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Updated April 2nd, 2025

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