Job Description

We are seeking a compassionate and detail-oriented Audiology Assistant to support our hearing care team in providing excellent patient service. The ideal candidate will assist with day-to-day clinic operations, patient preparation, hearing care services, scheduling, and administrative tasks while creating a welcoming experience for every patient.

Responsibilities

• Welcome patients and assist with check-in and check-out procedures.
• Prepare patients for hearing evaluations and appointments.
• Assist audiologists and hearing care professionals with routine clinical activities as permitted by applicable regulations.
• Perform basic hearing-related support tasks and equipment preparation.
• Maintain and organize patient records and appointment information.
• Schedule appointments and communicate with patients regarding upcoming visits.
• Assist with hearing aid cleaning, maintenance, and basic troubleshooting.
• Educate patients on routine hearing-aid care and proper use of equipment.
• Maintain a clean, organized, and patient-friendly clinical environment.
• Handle phone calls, messages, and general administrative duties.
• Protect patient privacy and maintain confidentiality at all times.
• Provide friendly, professional customer service throughout the patient experience.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a healthcare, hearing care, medical office, or customer service environment is preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfortable working with patients of different ages and backgrounds.
• Basic computer and administrative skills.
• Ability to work effectively as part of a healthcare team.
• Compassionate, dependable, and professional approach to patient care.

Preferred Skills

• Experience with hearing aids or audiology services.
• Medical office or patient-care experience.
• Familiarity with electronic health records and appointment scheduling systems.
• Bilingual skills are a plus.

What We Offer

• Competitive compensation
• Training and professional development
• Supportive team environment
• Opportunities to grow within the hearing-care field
• Paid time off and benefits for eligible employees.

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