Job Description

Job Description

Job Description

Position Summary:
The Assistant Property Manager supports the Property Manager in the day-to-day operations of assigned properties, with a strong focus on delivering a best-in-class tenant experience. This role plays a key part in maintaining the physical condition, financial performance, and competitive market positioning of the properties while ensuring operational standards, vendor accountability, and tenant needs are met efficiently and professionally.

Key Responsibilities:

Tenant Relations & Leasing Experience

• Deliver a consistently high level of service to tenants, ensuring a responsive, professional, and “Best in Class” leasing and occupancy experience.
• Serve as a primary point of contact for tenant inquiries and service requests, ensuring timely follow-up and resolution.
• Coordinate tenant move-ins, move-outs, and walkthroughs, ensuring proper documentation and a smooth transition process.
• Maintain accurate tenant records, including emergency contact lists and lease-related documentation.

Property Operations & Maintenance

• Receive, process, and distribute tenant work orders to Service Technicians and vendors; monitor progress through completion.
• Assist in maintaining and enhancing the interior and exterior appearance of properties through oversight of service providers and contractors.
• Build and manage relationships with vendors, contractors, service technicians, and on-site staff (e.g., day porters) to ensure quality, timely work.
• Schedule vendors and contractors for routine, preventive, and as-needed services.

Financial & Administrative Support

• Assist the Property Manager in the preparation of annual operating budgets and ongoing financial tracking.
• Support the management of vendor contracts, service agreements, and supplier documentation to ensure compliance and risk mitigation.
• Ensure adherence to established Property Management policies, procedures, and operational standards.

Market Awareness & Asset Positioning

• Maintain an understanding of the competitive market to help ensure assigned properties are positioned to attract, retain, and support quality tenants.
• Assist in implementing strategies that enhance property performance and tenant satisfaction.

Qualifications & Skills:

• Prior experience in commercial property management, real estate, or a related field preferred.
• Strong customer service orientation with the ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational, communication, and follow-up skills.
• Ability to build effective working relationships with tenants, vendors, and internal teams.
• Proficiency with property management software and Microsoft Office preferred.

As a family business, KIRCO takes great pride in our award-winning heritage, extending back four decades. KIRCO has built a legacy of real estate excellence based on our ability to provide clients with increased value from their real estate holdings. It is all about our associates, working within a framework of business ethics, social and community responsibility, and customer focus that empower our professionals. We work hard to build real estate value every day.

Company Description

As a family business, KIRCO takes great pride in our award-winning heritage, extending back four decades. KIRCO has built a legacy of real estate excellence based on our ability to provide clients with increased value from their real estate holdings. It is all about our associates, working within a framework of business ethics, social and community responsibility, and customer focus that empower our professionals. We work hard to build real estate value every day.

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